Frequently Asked Questions
COURSE FAQs
Credit is offered for some courses based upon on time it takes to complete the course activities. You must complete the course in its entirety in order to earn credit. The possible credits earned is at the top of the course card. Check with your school district to determine whether our courses will count for credit in your district.
Like all friEdTechnology learning experiences, our goal is to provide you an interesting, practical, applicable learning experience. You will have the opportunity to evaluate your course, and we will use the information you provide to make each course better and more valuable. We strive to make everything YOU do something YOU can use later so that your time learning is not wasted on an audience of one.
BROWSER- We suggest you use the latest version of Google Chrome to view your courses. Our courses have several interactive elements and we have found they all work beautifully in Chrome.
VIDEOS- The videos are stored in Google Drive or on YouTube. You can watch them within the course. If you choose to use another browser, you may have to log into your google account to view the videos. When starting a video you will need to click it twice.
DEVICE- The courses will work on all devices, but your best experience will be on a larger screen. So, if you are choosing between a phone or a monitor to view the content on- go with the monitor!
Go to friedonline.com and click the “sign in” button. On the login pop up page, click “Create a new account for free” in the bottom left corner. Now, enter your full name, email address, create a password, your organization and check whether you would like our newsletter. Then, click “Start your learning journey.”
If you selected your own password when creating your friEdOnline account you can use the “Forgot your password?” function on the Login/Sign up page to reset your password.
If you used the Google button and your Google credentials to create your friEdOnline account you are NOT able to use the “Forgot your password?” function since the login information is not stored in friEdOnline. You will need to try logging in with the Google button.
If you have tried both options you can email us at friedonline@friedtechnology.com.
If you have tried both options you can email us at friedonline@friedtechnology.com.
Log into friEdOnline using the email address you used to set the account up. It won't matter if it is active or not. You will need to update it asap though, so you can receive emails from our school lwith links to your courses and completion certificates.
1. Go to the friEdOnline User Profile page.
2. Click the Edit button under your name in the top center.
3. Change the email address to the desired one. Make sure to click SAVE!
NOTE: While you are here, update your profile picture and other info by using the menu on the left.
Don't forget to save your edits.
1. Make sure you are on the correct course page for your District/Organization’s Cohort. We have several cohorts of the same course so it’s easy to go to the wrong one. Use the link in the provided directions.
2. On your cohort course purchase page, in the Payment section, click, "Yes, I have a promo code!" and enter the EXACT code given to you. The enrollment code is case sensitive. Also, make sure you have not entered any extra spaces.
3. Click the REDEEM button and this will change your total owed to $0.
4. Please DO NOT enter any personal payment information if you are redeeming an enrollment code for a course your district purchased. If Paypal opens for any reason, you probably have not clicked the Redeem button. STOP and return to friEdOnline.
You will need to contact someone in your district. You can always try the code to see if the expiration date has been extended. If it doesn’t work, contact the person in your district that sent you the enrollment directions to see if they plan to extend the deadline.
You will have access to your course for a set period of time from the minute you sign up. In general, our courses will be available to you for 10 months from the minute you enroll. However, there are times when a district will purchase a course for a shorter period of time like 2 months. When you enroll in your course, pay attention to the time span on the email receipt sent to you. It will contain your start day and your end date.
- Try restarting your computer.
- Clear the cache and cookies in your Chrome browser.
- Turn off your extensions or pop-up blockers.
- If you are using your school-managed G Suite account, contact your district technology staff to ensure no content/ad/pop-up blockers have been installed by your district.
- Make sure Chrome is updated.
- Try another browser to see if you can access the items there.
- How is your internet connection? Can you improve it?
- Do you have another device to try?
We strive to make your learning experience flexible and self-paced. Our hope is you can make it through all of the material on your own! With that said, you are not alone! The friEd Team may have other jobs and busy lives and are not guaranteed to be available 24/7, but they are there for you! You also have classmates to ask for assistance.
If you get stuck, you can email us at friedonline@friedtechnology.com. We will do our best to reply to you within 24 hours, Monday through Friday 8 a.m.- 5 p.m. CST.
If you get stuck, you can email us at friedonline@friedtechnology.com. We will do our best to reply to you within 24 hours, Monday through Friday 8 a.m.- 5 p.m. CST.
You can find your certificates easily by going to your friEdOnline Profile. Here you will see all of your completed courses with a download PDF icon next to it. Click the icon and it will download the certificate to your device.
Our friEdOnline courses are on-demand (you start, stop, and resume at your own pace), interactive (you’ll be completing tasks as you move through the course), comprehensive (nearly impossible in a live session), asynchronous (happens on your own time / ie. not live) learning experiences that you complete when and where you want. You will receive 2, 3, 6 or 12 hours credit for completing the course.
Our Facilitated Online Learning Experience (FOLĒ) combines digital, synchronous webinars, guided assignments via a FriEdOnline FOLE or Google Classroom and includes templates/assignments for extended learning. During a FOLĒ, you will attend live sessions with real, live PD providers who will walk you through the learning materials, more like traditional “live” PD (except not boring and horrible).
Once you…
complete each lesson in this course (look at the navigation menu and check to make sure each one has a checkmark by it), pass the course final assessment with at least 80%, and claim your course completion certificate, you will receive an email from information@friedtechnology.com that contains your individual voucher code in an attached PDF.
This email will be sent within an hour of completion of this course.
If you don't receive the email please check your junk mail. If you have double checked each step, and still don’t get your code, please email us at friedonline@friedtraining.com.
If you don't receive the email please check your junk mail. If you have double checked each step, and still don’t get your code, please email us at friedonline@friedtraining.com.
Follow the steps in this document. Remember, if you are in our L1 or L2 Academies you will be emailed a free voucher code upon downloading your course completion certificate.
Note - You should always start from Google's Teacher Center site, even if you already have a Kryterion account.
Credit is offered for some courses based upon on time it takes to complete the course activities. You must complete the course in its entirety in order to earn credit. The possible credits earned is at the top of the course card. Check with your school district to determine whether our courses will count for credit in your district.
Frequently Asked Questions
PRICING QUESTIONS
You can navigate to the course purchase page and enter a promo code (if you have one), click Redeem and then Continue.
For any remaining costs, PayPal will open and you can now enter your payment information. If you have an account, log in and complete the transaction. If you do not have a Paypal account, use the Paypal Guest Checkout and enter your credit card information.
If you would like to purchase with a Purchase Order (PO), email us at information@friEdTechnology.com and let us know how many seats you need and which course(s) you are interested in purchasing. Discounts will be applied according to the volume of your purchase.
If you would like to make a bulk purchase or if you need to "purchase with a PO (purchase order)," please contact us via email at information@friEdTechnology.com and let us know how many seats you need and which course or item you're interested in. Discounts will be applied according to the volume of your purchase.
If your school or district needs to pay with a PO (Purchase Order), please email us at information@friedtechnology.com and let us know how many participants you would like to enroll. We will send you a quote, then after the course is complete, we will send you an invoice. A $25 fee will be added for processing your purchase order if your order is for less than five participants.
Due to the nature of online learning experiences (once you see the content, you have the materials), we do not offer refunds for our courses. We understand that sometimes things happen in life that are beyond our control, and that’s one of the reasons why most of our courses are available for 10 months from the date of enrollment.
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