Frequently Asked Questions
COURSE FAQs
Credit is offered for certain courses and is based on the time it takes to complete the course activities. You must complete the course in its entirety to earn credit. The amount of possible credits to be earned from a course is located on the course card. Check with your school district to determine if our courses will count for credit in your district.
Like all friEdTech learning experiences, our goal is to provide engaging and practical learning for all. We strive to make sure every activity is purposeful, intentional, and easily applicable; the time you spend learning won't just be for an audience of one! Each course includes clear learning goals, interactive components, and checkpoints for understanding. After the course, you'll have the opportunity to evaluate your experience and share any additional feedback. We love hearing from you!
BROWSER- We suggest viewing your course with the latest version of Google Chrome or Microsoft Edge. Our courses have several interactive elements which are best experienced in Chrome and Edge.
VIDEOS- Course videos are in friEdOnline or YouTube. And you can always watch them within the course!
DEVICE- The courses will work on all devices, but your best experience will be on a larger screen. If you're choosing between a phone or a monitor - go with the monitor!
Go to friedonline.com and click the “Enroll Now” button. A pop up page will appear and with two joining options.
- Join through a site with which you already have an account (Facebook, LinkedIn, Google). This is also referred to as a "single sign-on," or SSO.
- Join by creating an account. Enter the required information and create a password. Then, click “Enroll in friEdOnline” and you're in!
If you created an account by adding your information and creating a password (option #2), you can use the “Forgot your password?” function on the Login/Sign up page to reset your password.
If you used the SSO option (Google button and Google sign-in) to create your friEdOnline account, your login information is not stored in friEdOnline and you will NOT be able to use the “Forgot your password?” function. You will need to try logging in with the Google button.
If you have tried both options, you can email us at [email protected].
Log into friEdOnline using the email address initially used when setting up the account.
Note: if you're changing your email due to the email account being inactive, you can still use the email to log in. However, you'll need to provide an updated email address in order to receive important course links and completion certificates.
Note: if you're changing your email due to the email account being inactive, you can still use the email to log in. However, you'll need to provide an updated email address in order to receive important course links and completion certificates.
1. Go to the friEdOnline User Profile page.
2. Click the "edit" button under your name (located in the top center).
3. Change the email address to the desired one and click SAVE.
4. Update any other profile information by using the menu on the left.
Don't forget to SAVE any edits!
1. Create an account using your school email address.
2. Make sure you're on the correct course page and use the link in the provided directions. The provided link will automatically apply the promo code.
3. Make sure your total owed is $0.
2. Make sure you're on the correct course page and use the link in the provided directions. The provided link will automatically apply the promo code.
3. Make sure your total owed is $0.
4. If you're enrolling in a district-purchased course, you will NOT need to enter any personal payment information. If Paypal opens for any reason, STOP and return to friEdOnline.
Uh oh! Refer to the directions in the original course email. Make sure to use the course link sent by your district in order to correctly access the course. If you're still having trouble, contact the district employee that originally sent enrollment instructions. You can also email us at [email protected].
You'll have course access for a set period of time from the minute you sign up. In general, our courses are available 12 months from enrollment. However, there are times a district will purchase a course for a shorter period of time (ex: two months instead of 12). When enrolling in your course, pay attention to the time span included in the enrollment email receipt. You'll find the start and end day of course availability.
- Restart your computer. (Simple, we know. But this little step can be an overlooked quick-fix!)
- Clear the cache and cookies in your Chrome browser.
- Turn off your extensions or pop-up blockers.
- If you're using your school-managed G Suite account, contact your district technology staff to ensure no content/ad/pop-up blockers have been installed by your district.
- Make sure Chrome is updated. If you're using another browser, check for updates.
- Try another browser.
- Check your internet connection and strengthen it if possible.
- Try a different device (remember, we suggest monitors over smartphones!).
We strive to make your learning experience flexible and self-paced. Our goal is for users to confidently and independently work through all course material. With that said, you're not alone! Submit a help ticket and we'll get back to you. You also have course classmates for assistance, so we suggest making a social post/discussion post of questions within your course.
If you get stuck, you can email us at [email protected]. We'll do our best to respond within 24 hours, Monday through Friday 8 a.m.- 5 p.m. CST.
If you get stuck, you can email us at [email protected]. We'll do our best to respond within 24 hours, Monday through Friday 8 a.m.- 5 p.m. CST.
You can easily find your certificates by going to your friEdOnline Profile. Here, you'll find a list of achievements, in-progress courses, and completed courses. Click the "download PDF" icon next to the corresponding course achievement to download the course certificate.
Great question! Our friEdOnline courses are:
- on-demand (completed at your own pace...we love PD in PJs!)
- interactive (you’ll be completing engaging tasks as you move through the course)
- comprehensive (a full range of topic info and approaches are provided)
- asynchronous (not live) learning experiences that you complete when and where you want. You will receive 1-12 hours credit for completing the courses.
Our Facilitated Online Learning Experiences (FOLĒ) combine digital, synchronous webinars, guided assignments via a FriEdOnline FOLE or Google Classroom and includes templates/assignments for extended learning. During a FOLĒ, you will attend live sessions with real, live PD providers who will walk you through the learning materials, more like traditional “live” PD (except not boring and horrible).
Once you…
complete each lesson in this course (look at the navigation menu and check to make sure each one has a checkmark by it), pass the course final assessment with at least 80%, and claim your course completion certificate, you will receive an email from [email protected] that contains your individual voucher code.
This email will be sent within an hour of completion of this course.
If you don't receive the email please check your junk mail. If you have double checked each step, and still don’t get your code, please email us at [email protected].
If you don't receive the email please check your junk mail. If you have double checked each step, and still don’t get your code, please email us at [email protected].
Follow the steps in this document. Remember, if you are in our L1 or L2 Academies you will be emailed a free voucher code upon downloading your course completion certificate.
Note - You should always start from Google's Teacher Center site, even if you already have a Kryterion account.
Frequently Asked Questions
PRICING QUESTIONS
You can navigate to the course purchase page and enter a promo code (if you have one), click "Redeem" then "Continue."
For any remaining costs, PayPal will open and you can now enter your payment information. If you have a PayPal account, log in and complete the transaction. If you do not have a Paypal account, use the Paypal Guest Checkout and enter your credit card information.
If you would like to purchase with a Purchase Order (PO), email us at [email protected] and let us know how many seats you need and which course(s) you are interested in purchasing. Discounts will be applied according to the volume of your purchase.
If you would like to make a bulk purchase or if you need to "purchase with a PO (purchase order)," please contact us via email at [email protected] and let us know how many seats you need and which course or item you're interested in purchasing. Discounts will be applied according to the volume of your purchase.
If your school or district needs to pay with a PO (purchase order), please email us at [email protected] and let us know how many participants you would like to enroll. We will send you a quote. After the course is complete, we'll send you an invoice. A $25 fee will be added for processing your purchase order if your order is for less than five participants.
Due to the nature of online learning experiences (once you see the content, you have the materials!), we do not offer refunds for our courses. We understand that sometimes things happen in life that are beyond our control, and that’s one of the reasons why most of our courses are available for 12 months from the date of enrollment.
Yes! Follow us on social media for promotions. Also, make sure you are signed up for our newsletter and our blog. You never know when we'll add one there, too!
Hashtag your learning! #friEdfan